Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
⸻ Horrible experience at this dealership. My partner and I purchased a 2024 Ford Mustang Night Pony Package. While the initial sales and financing process was smooth, our experience quickly took a t… More⸻ Horrible experience at this dealership. My partner and I purchased a 2024 Ford Mustang Night Pony Package. While the initial sales and financing process was smooth, our experience quickly took a turn for the worse. Within a few days of taking delivery, we noticed the bottom skirt panel on the passenger side was misaligned. After reviewing our pre-purchase photos, it was clear the damage existed prior to the sale—a fact that was later acknowledged by the salesperson. We returned the vehicle for repairs, only to encounter additional issues shortly after. The paint near the spoiler began peeling, and the same skirt panel that had been repaired became dislodged again. Experiencing multiple quality issues within the first month of ownership has been incredibly frustrating and disappointing. Efforts to communicate with the dealership about these ongoing concerns were met with limited support. The salesperson’s response was dismissive and unprofessional, and the overall dealership’s handling of the situation was unhelpful. To make matters worse, after we posted an honest review of our experience, the salesperson contacted us directly, attempting to persuade us to change our review. When we inquired about the possibility of trading in the vehicle due to the ongoing issues, we were told we would have to accept a $10,000 loss—despite the vehicle being less than two months old and having already required four warranty-related repairs. This entire experience has been deeply disappointing. Purchasing a brand-new vehicle should be exciting and reassuring, but instead, it has turned into a source of stress and frustration. Less
Horrible sales team. Asked to speak with the boss and they wouldn't even let me.
It was a pleasure doing business with Koch Ford Lincoln. They got the job done in a timely manner. They were respectful and were all out to assist. I recommend this dealership!
Checked my Nautilus maintenance history thoroughly and advises me what is recommended and corrected all things in excellence. And the vehicle detail technique report including the future service by… MoreChecked my Nautilus maintenance history thoroughly and advises me what is recommended and corrected all things in excellence. And the vehicle detail technique report including the future service by Jay Mistry is very good! Less
We had to drop off our 2018 Escape at Koch after hours after it shut down unexpectedly on the evening of Thursday, May 15. As the gates were locked, the security person assured us our vehicle would be… MoreWe had to drop off our 2018 Escape at Koch after hours after it shut down unexpectedly on the evening of Thursday, May 15. As the gates were locked, the security person assured us our vehicle would be safe and he would keep an eye on it. Angie Wilson, a service advisor, at the dealership, called us the next day. She told us the dealership would look at it after the long weekend due to the workload and provided an estimate on the diagnostics and a timeline for the potential return. She was apologetic about the delay. As it happened, the diagnosis was quicker and below the original estimate, the repair was completed and slightly less than the estimate and the vehicle was returned to us a day earlier than planned. Angie was very pleasant and professional in how she represented the dealership. It's never nice to have an unexpected breakdown and repair but Angie and the team at Koch made that experience less painful. 10/10 and while we hope we never have to go through it again, we will look to Koch if it does happen. Less
