Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Outstanding dealership
Excellent customer service
Extremely Unprofessional…. Andres is worst communicator. Had bad experience in regards to negotiations. Even if you said clearly Don’t use credit card without consent. They will do it and when you ask… MoreExtremely Unprofessional…. Andres is worst communicator. Had bad experience in regards to negotiations. Even if you said clearly Don’t use credit card without consent. They will do it and when you ask why instead of being sorry they will rudely offer your money back… Never had such experience in any previous buying in any dealerships. Less
I purchased a vehicle for my wife at Koch Ford Lincoln. The team did an excellent job in all phases. The deal presented was very fair. One of the best vehicle purchasing experiences I have encounte… MoreI purchased a vehicle for my wife at Koch Ford Lincoln. The team did an excellent job in all phases. The deal presented was very fair. One of the best vehicle purchasing experiences I have encountered in a long time. If you are looking for a standup dealer to work with Koch is a top pick. Less
My issue is with the PRE-PAID maintenance. Getting closer to the 100,000 klm i took my vehicle in for one of the last three prepaid maintenance services that I had. I was still under the 100,000 klm… MoreMy issue is with the PRE-PAID maintenance. Getting closer to the 100,000 klm i took my vehicle in for one of the last three prepaid maintenance services that I had. I was still under the 100,000 klm so there was no issue in getting my PRE-PAID maintenance done. Knowing that I get about 8000 klm per oil change my next service would be around 107,000 klm. So I just recently took my vehicle in for it's second last PRE-PAID maintenance and was told by my advisor that because I had gone over 101,000 Ford would no longer honor my PRE-PAID maintenance that they sold me when purchasing the vehicle new. There was also no warning from the advisor on my third last appointment of the 101,000 klm CAP. Had i known this i would have brought it back before the cap to get the new plugs that were suposed to be put in... Anyway, I have purchased many Ford trucks and cars over my lifetime from the same dealership in Edmonton (Koch Ford) and well this is the treatment you get. What is the difference if I get my PRE-PAID maintenance done at 101,000 klm or 107,000. I gave them the money for this.. so honor it.... but nope it ended up costing me $130.00 for an oil change. Thanks Koch and Ford. This is the kind of BS that turns people away forever. Less
ALWAYS GET REALLY GOOD SERVICE FROM KOCH FORD, MY SERVICE ADVISOR KATELYNN WAS GREAT, IN CONSTANT COMMUNICATION WITH ME.
