Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Kelly was great to deal with. Answered any questions. Finance department was also quick and efficient. Never felt my time was wasted at all. Would recommend Koch for your new vehicle purchase!
I had the pleasure of interacting with a few people in the service department. All courteous and efficient, making my first experience there very positive.
Great experience
Friendly, knowledgeable, efficient service on our truck maintenance.
Original problem was corrected. However, another has now surfaced with the same infotainment system. It will require me to visit the dealer as I believe it may be a unique problem that hopefully can b… MoreOriginal problem was corrected. However, another has now surfaced with the same infotainment system. It will require me to visit the dealer as I believe it may be a unique problem that hopefully can be corrected as well. Less
