Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,389 reviews
Honestly one of the best experiences I’ve had at a dealership. Everyone was friendly, explained everything clearly, and made the whole process stress free….. You can tell they actually care about thei… MoreHonestly one of the best experiences I’ve had at a dealership. Everyone was friendly, explained everything clearly, and made the whole process stress free….. You can tell they actually care about their customers. I’ll definitely be coming back! thanks Aly🥰 Less
Very good service 5 Stars customer service
Koch always provides excellent service and its staff are friendly and helpful
Great customer service, made us feel welcome the moment we arrived. The service was done in a timely fashion and car was sparkling clean when we arrived to pick it up. Keep up the amazing service, loo… MoreGreat customer service, made us feel welcome the moment we arrived. The service was done in a timely fashion and car was sparkling clean when we arrived to pick it up. Keep up the amazing service, looking forward to the next one. Vern Less
Always receive above and beyond service when taking my vehicle to Koch Ford. Wouldnt take my truck anywhere else!
No issues. Great deal on an oil change, inspections, and tire rotation. Will keep coming back when they offer deals
