Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,517 reviews
Had a scheduled appt. Arrived and was told my oil change and rotation would be much longer than usual due a shortage of staff. Mentioned I had to leave back to work in Fort Mac, sooner would be better… MoreHad a scheduled appt. Arrived and was told my oil change and rotation would be much longer than usual due a shortage of staff. Mentioned I had to leave back to work in Fort Mac, sooner would be better, respectfully. Left for breakfast a couple blocks away. Got a text my truck was ready before I was even done my meal. Even gained an extra air valve cover. Was shorted one from my last maintenance at the last dealership. Well done Koch Ford! Earned my business next time I’m Edmonton. Less
Excellent customer service!!!
Great service, customer friendly and good communication
Happy Canadian Snowbirds!! We have recently purchased a used Lincoln MKZ that we are driving to our winter home in Florida! Diane Bowen was absolutely amazing in providing the assistance and documenta… MoreHappy Canadian Snowbirds!! We have recently purchased a used Lincoln MKZ that we are driving to our winter home in Florida! Diane Bowen was absolutely amazing in providing the assistance and documentation we required to ensure a smooth and seamless transition for Customs/Border. Thank you Diane for your friendly , patient, and kind support …Outstanding Customer Service! ⭐️⭐️⭐️⭐️⭐️ Less
As usual excellent service, a big thank you to Angie who always goes out of her way to make things as easy as possible.
