Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
I live in regina I came here to Edmonton for a visit. My car engine light started flashing and stalling on me on the road. I called every single place no one would take me until I called Koch Ford Lin… MoreI live in regina I came here to Edmonton for a visit. My car engine light started flashing and stalling on me on the road. I called every single place no one would take me until I called Koch Ford Lincoln. They were helpful. They took my car in and I was able to get back in 4hrs. Thanks to them now I can have safe travels back to Regina. Less
They had very knowledgeable staff! Andrey from sales did everything he could to find me the right vehicle, and did not pressured me to make a sale! Leanne from finance was awesome as well! Thanks to t… MoreThey had very knowledgeable staff! Andrey from sales did everything he could to find me the right vehicle, and did not pressured me to make a sale! Leanne from finance was awesome as well! Thanks to the team! Everything was done in 1 day after I made my mind about the car and helped me trough the entire process! Less
There was a recall for a headlight problem on my 2005 Ford and Koch Ford Lincoln were happy to repair the problem. The front desk reception people are very nice and polite and knowledgeable. It was a… MoreThere was a recall for a headlight problem on my 2005 Ford and Koch Ford Lincoln were happy to repair the problem. The front desk reception people are very nice and polite and knowledgeable. It was a good experience. Less
Stopped in to pick up a new fleet lease vehicle. Staff was kind and courteous. The Lincoln rep happened to be there and waited with me while Juti came over from the other building with my Nautilus. Al… MoreStopped in to pick up a new fleet lease vehicle. Staff was kind and courteous. The Lincoln rep happened to be there and waited with me while Juti came over from the other building with my Nautilus. All of the staff are attentive and Juti made the process so simple. Thanks for the great service Less
