Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Fantastic service at the desk
Lucas was very helpful and fair. The process was easy and seemed very transparent.
First time having any sort of experience with a Ford dealership, and it was absolutely amazing! Blair was so helpful and everyone there was so nice definitely makes being in a dealership as a woman mu… MoreFirst time having any sort of experience with a Ford dealership, and it was absolutely amazing! Blair was so helpful and everyone there was so nice definitely makes being in a dealership as a woman much easier :) Less
Thank you to the people at Koch Ford, Freddy, Phil, Brad, and Leanne. I had an outstanding experience with these people at Koch Ford, they took very good care of myself and my family while they worked… MoreThank you to the people at Koch Ford, Freddy, Phil, Brad, and Leanne. I had an outstanding experience with these people at Koch Ford, they took very good care of myself and my family while they worked on getting us a F-150. I’ve been to a few other Ford dealerships and the customer service doesn’t even compare to what these guys bring to the table. Highly recommend going to Koch. Thank you again to everyone there for your hard work. Less
