Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
The service was greatly appreciated.
I recently had an exceptional experience at Koch Ford Lincoln. They provided me with excellent service during my regular maintenance visit. From the moment I arrived, the staff was efficient and frien… MoreI recently had an exceptional experience at Koch Ford Lincoln. They provided me with excellent service during my regular maintenance visit. From the moment I arrived, the staff was efficient and friendly. The work completed was excellent, and I was very satisfied with the outcome. During the visit, the dealership even noted a recall and an issue that was still under warranty and promptly addressed both of these issues while my car was still in their care. I was impressed by the level of attention to detail and the promptness in which they ordered the necessary parts for the warranty issue and had them installed the very next day. The entire process was seamless and stress-free, and I am grateful for the professionalism , great communication and expertise of the dealership's team. Less
Everything is excellence!
Excellent customer care,friendly and reliable
Good services but a little bit pricy. Just oil change total is $130.
