Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Very helpful and polite. Couldn’t ask for a better experience. Corey was very knowledgeable and quick and Danielle was great at handling all my questions and concerns.
I would for sure recommend Koch Ford Lincoln to anyone. I would especially get them to ask for Clarence Ell. He was such an absolute wonderful joy to deal with. He is so friendly, helpful, and know… MoreI would for sure recommend Koch Ford Lincoln to anyone. I would especially get them to ask for Clarence Ell. He was such an absolute wonderful joy to deal with. He is so friendly, helpful, and knowledgeable. If he didn't have a answer for me he was honest and said he would have to check into that to give me the right information. I was very impressed with the overall service for Koch Ford and this will be my new dealership to go to for sure. Less
Vehicle ready on time. Loaner provided. All good.
The service was immaculate Rather professional and warm welcoming staff. Highly recommend their service.
Paula and the service team are excellent, and work hard for an exceptional customer experience!
