Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Excellent service, we did all by email.
Convenient, fast, reliable service! And a clean car in the end! Thank you all!
Making the right choices when buying a new vehicle can be a daunting task, but the right sales rep can make a big difference. Jared at Koch Ford was personable and knowledgeable, answering all of our… MoreMaking the right choices when buying a new vehicle can be a daunting task, but the right sales rep can make a big difference. Jared at Koch Ford was personable and knowledgeable, answering all of our questions and, most importantly, giving us the space to think things over with no pressure before reaching our final decision. Shout out as well to Leanne in the finance dept. who talked us through the financing aspect and helped us find a good payment option. Overall, a positive car buying experience. Less
Easy to have my recall taken care of,went into service they checked it in gave me a almost 100 % accurate repair time and it was withing 10 mins great experience will and would send anyone to them to… MoreEasy to have my recall taken care of,went into service they checked it in gave me a almost 100 % accurate repair time and it was withing 10 mins great experience will and would send anyone to them to be service and repaired.. Less
Good dealership, I can from Vancouver and they picked me up at the airport. Too bad the price the car was not negotiable. But they make everything so that the deal gets smooth. It would be nice to inc… MoreGood dealership, I can from Vancouver and they picked me up at the airport. Too bad the price the car was not negotiable. But they make everything so that the deal gets smooth. It would be nice to include out of province inspection when selling to out of province buyers that would be a plus. Less
I had a great experience with Koch. There was no pressure in the sale, and they were able to get the financing that I needed
