Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Love all the prompt and friendly staff in the service department. I also love that I get my car ‘Fancy’ back all clean and smelling great. Thanks team
Very good service! Was provided with hot chocolate and an Uber.
Overall very poor experience attempting to purchase a vehicle here. would reccomened another dealer like we did and purchased a brand new truck hassle free and no sillyness about surveys and witholdin… MoreOverall very poor experience attempting to purchase a vehicle here. would reccomened another dealer like we did and purchased a brand new truck hassle free and no sillyness about surveys and witholdingmoney off deals for the sacred survey. do a good job and youll get a good survey Less
My husband and I just purchased two EV vehicles and the sales manager and his team were the best to deal with. They were knowledgeable, caring, and above else honest. I truly appreciate everything th… MoreMy husband and I just purchased two EV vehicles and the sales manager and his team were the best to deal with. They were knowledgeable, caring, and above else honest. I truly appreciate everything they have done for us and we will be back once we want new vehicles. Thank you Fede, Brad, Phil and LeeAnne you are the best!!!!!!!! Less
Excellent service!!
