Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
The staff is kind friendly cares about the client(me) that I am so happy to be their client going forward that when I picked up my car I was having happy cry for the amazing friendly kind care service… MoreThe staff is kind friendly cares about the client(me) that I am so happy to be their client going forward that when I picked up my car I was having happy cry for the amazing friendly kind care service and the staff is wonderful amazing friendly caring people helping a single mom with two kids thank you to Blair Neil the lady at the front counter (I forgot her name )and all the other staff that helping me Less
The staff at Koch ford are absolutely amazing. My they diagnosed the challenges with my car, discovered it was covered under the warranty and ordered parts. They kept me updated as often as they could… MoreThe staff at Koch ford are absolutely amazing. My they diagnosed the challenges with my car, discovered it was covered under the warranty and ordered parts. They kept me updated as often as they could. When they discovered other challenges with the car, they didn’t ignore it - they fixed those too. Would absolutely go back and deal with this whole team again. Less
Warm and welcoming atmosphere
DO Not do business with Koch Ford Edmonton...I was dealing on a new vehicle purchase. Drove to Edmonton to pick up truck, and sign papers. Insurance was already transferred over.The sales manager Fred… MoreDO Not do business with Koch Ford Edmonton...I was dealing on a new vehicle purchase. Drove to Edmonton to pick up truck, and sign papers. Insurance was already transferred over.The sales manager Freddy was withholding $2500 off the deal in exchange for a 5 Star review survey from Ford. He Said once they get back the Survey and it had to be 5 star, and completed, he would mail me a check back.This is a form of bribery, and entrapment or even extortion. Finding out later that Koch Ford Edmonton, and salesman receives perks, and financial kickbacks maintaining a rating on sales, and maintaining a level for financial reward.The salesman Brandon, and sales Manager are rude, and feel entitled. They lost a 100k deal over a survey. If they were to just do there job, then they wouldn't have to extortion the customers. Less
As always everything is done as expected. Been using them for over years and keep on doing so for the foreseeable future. All the staff are like family and treat clients as such.
