Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Just switch to this dealer from another in Edmonton. Night and day. Lots of staff and they were all helpful, friendly and knowledgeable. Will be back for all my Lincoln services.
Went for just a oil change, and was given great service (even tho I’m a Chevy driver going to a ford dealership lol) they didn’t have a filter for my vehicle on hand, so they ordered it and had it del… MoreWent for just a oil change, and was given great service (even tho I’m a Chevy driver going to a ford dealership lol) they didn’t have a filter for my vehicle on hand, so they ordered it and had it delivered, didn’t take long at all. Definitely recommend Less
I was on my way back to Alaska pulling a large 5th wheel RV and had an engine light come on. I was barely able to pull into their yard and talk to them. They bent over backwards to get a new knock sen… MoreI was on my way back to Alaska pulling a large 5th wheel RV and had an engine light come on. I was barely able to pull into their yard and talk to them. They bent over backwards to get a new knock sensor replace and got me back on the road in about 2 hours. The people were incredibly nice and helpful. I was very happy with their service. Less
