Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,389 reviews
Great communication transportation offered on booking. Quick easy drop off with Ashley. We'll done.
Excellent service, everyone was super friendly and accommodating, and I didn’t feel at any point that I was being upsold for any unnecessary repairs. Mechanics were knowledgeable and went beyond what… MoreExcellent service, everyone was super friendly and accommodating, and I didn’t feel at any point that I was being upsold for any unnecessary repairs. Mechanics were knowledgeable and went beyond what I expected. I’ll certainly be bringing my vehicle back for service. Less
Was very happy with the service I received. Brad was very good to deal with. Vehicle was ready to go when I went to pick it up and Brad went through all the functions with me. Would highly recommend… MoreWas very happy with the service I received. Brad was very good to deal with. Vehicle was ready to go when I went to pick it up and Brad went through all the functions with me. Would highly recommend Koch and Brad! Less
Fantastic dealership, my sale rep Kelly was well informed and easy to deal with, Navdeep from finance was thorough and accommodating. I highly recommend.
