Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Friendly knowledge staff and excellent service! I was shopping online for a new truck and it was a matter of minutes until they reached out to me. I was also in contact with other dealers but Koch was… MoreFriendly knowledge staff and excellent service! I was shopping online for a new truck and it was a matter of minutes until they reached out to me. I was also in contact with other dealers but Koch was able to get what I needed in a very short time. Seamless deal from 800km away via e-docs and delivery when I made the trip was excellent. Give Andre a call if you are looking for a new Ford or Lincoln. Less
I had a very resounding experience with Koch dealership workshop guys. Ryan was so helpful and did everything he could to make my truck repairs work. Am grateful. Thanks Ryan.
A friend of mine tried to purchase a vehicle and was told that $2,500 would be held back unless she filled out a survey and gave them 5 stars on a Ford survey! They tried to bully her into this! How r… MoreA friend of mine tried to purchase a vehicle and was told that $2,500 would be held back unless she filled out a survey and gave them 5 stars on a Ford survey! They tried to bully her into this! How ridiculous! Don’t do business with them! Less
Friendly, ,pleasant and service is great.
Friendly service
