Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
very good service
Service was professional, courteous and as promised. Happy with the repairs and also the Uber rides arranged for me to get back and forth from the dealership. Very effective.
Great service, will be coming back! I had a check engine light and took me in right away. Thanks again!
Excellent service
Pierre Turcotte was friendly & helpful finding us a Lincoln Nautilus we would love. Leanne McMorran was so easy to talk too. She made the financing part not so dry & boring. Thank you also to… MorePierre Turcotte was friendly & helpful finding us a Lincoln Nautilus we would love. Leanne McMorran was so easy to talk too. She made the financing part not so dry & boring. Thank you also to Phil Nguyen, without his help I don’t think the financing would have gone through so smoothly. My husband & I appreciate all the hard work the finance term did to get us the financing we needed to purchase the Nautilus. And last but not least Kelly Dakus, he stepped in because Pierre had prior commitments. Kelly was very patience, extremely helpful when it came to helping me set up the Lincoln Way app on my iPhone. Also, I was thoroughly impressed with the knowledge both Kelly & Pierre had about these Lincoln’s. There wasn’t a button or app they didn’t know what it was for or what it did. I can’t tell you how much I appreciate a sales manager knowing his/her product so well. It was a pleasure picking up my new car. Thank you to all the people at Koch Ford Lincoln dealership who made purchasing & picking up my New 2022 Lincoln Nautilus a joy! I love my new car 💕 Less
