Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,399 reviews
A great experience from sales staff to finance. Vehicle was delivered as noted by sales staff and everything I wanted was added. Super happy with my purchase!
Performed requested service , required service well.
The staff were super nice and made the visit very easy. I’d recommend Koch to others✨
Booked online, had emails to confirm it. Showed up, no appointment showing on their end. Took the car in for a windshield leak that left water on the floor and “check front sensor” displaying on m… MoreBooked online, had emails to confirm it. Showed up, no appointment showing on their end. Took the car in for a windshield leak that left water on the floor and “check front sensor” displaying on my dash. They spent “too much time on the sensor diagnostic to be able to do the complimentary wash on the car”. I haven’t been able to wash it because it was leaking water into the car.. how do I know there doesn’t still leak water? Less
