Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,389 reviews
Fantastic Staff , always happy to help . Keep the amazing work Koch Ford .
I had an excellent experience with Angie in the Service Department at Koch Ford. From the moment I walked in, she was friendly, professional, and genuinely helpful. She took the time to clearly expla… MoreI had an excellent experience with Angie in the Service Department at Koch Ford. From the moment I walked in, she was friendly, professional, and genuinely helpful. She took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made everything smooth and stress-free. Less
First time going for service here to get an issue looked at mid afternoon while I was in a different province, 2 hours later the truck was fixed and they even had a solution for a long standing proble… MoreFirst time going for service here to get an issue looked at mid afternoon while I was in a different province, 2 hours later the truck was fixed and they even had a solution for a long standing problem my local dealership in Saskatchewan refused to help with Less
Had a friendly and knowledgeable service person and tech work on my truck. Went above and beyond to help me out
