Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,519 reviews
Great service. Friendly staff. Very happy with our service here!
Absolutely amazing customer service at the service department. I always feel taken care and all the team members are friendly and professional. Outstanding!!!
We had a fantastic experience with the service department. Jamie was knowledgeable, approachable, and communicated with us every step of the way, making the entire process stress-free. We truly apprec… MoreWe had a fantastic experience with the service department. Jamie was knowledgeable, approachable, and communicated with us every step of the way, making the entire process stress-free. We truly appreciated the excellent customer service and would highly recommend this dealership. Less
Just new with this dealership. I purchased a 2015 Lincoln MKC from a much smaller dealership I’ve supported over the years. I thought I’d come in and have them do their free overall inspection on th… MoreJust new with this dealership. I purchased a 2015 Lincoln MKC from a much smaller dealership I’ve supported over the years. I thought I’d come in and have them do their free overall inspection on the car. Well I met Ryan a service manager/tech and he immediately grabbed my attention with his warm welcome and granule. Nice young man. The attention to detail and professionalism shown tells me it’s my new dealership of choice for any future mechanical needs and servicing. Less
We have purchased many vehicles in our lifetime, but never have I ever received such gold star service. From the first phone call, to the service and concierge desk, to check out. Even detailed our ve… MoreWe have purchased many vehicles in our lifetime, but never have I ever received such gold star service. From the first phone call, to the service and concierge desk, to check out. Even detailed our vehicle ! I can’t recommend this service department enough. As a side note, Ewan(hope I spelled that correctly) was very knowledgeable and helpful, wish I had a service guy like that at my business. Well done everyone! Less
