Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
Fast friendly efficient
Great service department. I had my F-350 inspected, the ball joint replaced, and an alignment done all in the same day, which was a huge help since I had a long drive the next morning. Special thanks… MoreGreat service department. I had my F-350 inspected, the ball joint replaced, and an alignment done all in the same day, which was a huge help since I had a long drive the next morning. Special thanks to Ashley, my service advisor, for making it happen. I hope I never have to come back. But if i need service work again, I will come here! Less
Everything was good. Full service and a recall. After picking up the vehicle all 4 tire pressure sensors were on. All 4 tires were set to 32 psi. I keep them at 40 psi. I assume when tires were rotat… MoreEverything was good. Full service and a recall. After picking up the vehicle all 4 tire pressure sensors were on. All 4 tires were set to 32 psi. I keep them at 40 psi. I assume when tires were rotated pressure was adjusted. Little to low for the vehicle. Less
Great friendly service
Always friendly service. All concerns are addressed even if it take extra time and effort to locate the problems
