Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,519 reviews
Everyone was great and honest. Jay was really kind, and pleasant to deal with. This team is not like your ordinary dealership - they recommend but do not push the unnecessary. Thank you team!
Best staff, best dealership, clean environment. Service for my vehicle was fast and the staff was attentive, answering all my questions.
Customer service is excellent. Friendly service and car was done by the time they had suggested.
Amazing service, clear direct communication through the entire process! Never left me hanging when I had questions about or on the progress of the work being done.
I expect but did not receive a call about the work that would be done. There was no call because all that was done was an oil change and an inspection. In any case Koch did what I want promptly
