Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
I brought my bronco in to get something checked as well an oil change. Angie was incredibly helpful and friendly. She made the process smooth and efficient, kept me informed, and made sure everything… MoreI brought my bronco in to get something checked as well an oil change. Angie was incredibly helpful and friendly. She made the process smooth and efficient, kept me informed, and made sure everything was taken care of. The service was quick, and I felt well looked after the entire time. I really appreciate the excellent customer service and will definitely be returning in the future. Less
Fantastic experience. Jeremy was excellent and made sure everything was easy to understand. Very professional. When we picked up our vehicle Andres was extremely friendly and knowledgeable. He was ver… MoreFantastic experience. Jeremy was excellent and made sure everything was easy to understand. Very professional. When we picked up our vehicle Andres was extremely friendly and knowledgeable. He was very knowledgeable about our vehicle and was happy to answer all our questions on how everything worked. Ana in finance was excellent. She answered all our questions, was professional and efficient. She kept us there only as long as need, which we appreciated. I would absolutely recommend Koch Ford. Less
Kelly did a great job of meeting my needs. Would highly recommend Koch Ford Lincoln for your next auto purchase.
I actually walked in with no intention to buy a car as I have a deposit down on a factory order Toyota. I saw a listing for a Bronco in Westlock which showed lease payments and it was unbelievably low… MoreI actually walked in with no intention to buy a car as I have a deposit down on a factory order Toyota. I saw a listing for a Bronco in Westlock which showed lease payments and it was unbelievably low. I wanted to see if it was real so I went to Koch Ford to see numbers for a comparable Bronco. Less than 2 hours after walking into Koch Ford, I was approved for a brand new 7 speed Bronco with an excellent payment. Their finance department was amazing, they didn't try to sell me anything I didn't need. I highly recommend Koch Ford. Less
I will not be returning to your dealership. I have not had any good experiences with this dealership.
