Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,519 reviews
Didn't feel welcome in the dealership. Hard to justify doing business with a company that doesn't share my values.
Manager Doreen and staff at Koch Ford Lincoln are genuinely amazing and a wonderful bunch. They are consistently courteous, and professional. I go to Koch for my vehicle needs and everyone there is e… MoreManager Doreen and staff at Koch Ford Lincoln are genuinely amazing and a wonderful bunch. They are consistently courteous, and professional. I go to Koch for my vehicle needs and everyone there is ever so genuinely supportive, so kind and willing to help. Thanks Doreen and your amazing team. I will recommend this shop for your vehicle services. I can 100% say that they are the best in Edmonton when it comes to customer care experience and services. I continue to enjoy the benefit of their point program which I have used for services and sooo!!!! thank you Koch Ford Lincoln staff.. Less
I purchased my Lincoln at Koch and have done all my services there. It has been an exceptional experience every time. Most recently I had a tire repaired, everyone at service was welcoming and transpa… MoreI purchased my Lincoln at Koch and have done all my services there. It has been an exceptional experience every time. Most recently I had a tire repaired, everyone at service was welcoming and transparent. I was able to get in on short notice and had my vehicle back same day. After service it was detailed and came back spotless. Wouldn’t go anywhere else Less
Service was very good and Jay was very good in looking after me
Overall it was an excellent experience purchasing our new vehicle . The staff was great and the process was quick and easy . Kudos to everyone who helped us .
