Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
First time going for service here to get an issue looked at mid afternoon while I was in a different province, 2 hours later the truck was fixed and they even had a solution for a long standing proble… MoreFirst time going for service here to get an issue looked at mid afternoon while I was in a different province, 2 hours later the truck was fixed and they even had a solution for a long standing problem my local dealership in Saskatchewan refused to help with Less
Had a friendly and knowledgeable service person and tech work on my truck. Went above and beyond to help me out
I recently purchased a Toyota Sienna from this dealership. I had also been considering the same model at Wolfe GMC Buick, which came to $45,000 all-in. The Sienna at Koch had fewer kilometres and was… MoreI recently purchased a Toyota Sienna from this dealership. I had also been considering the same model at Wolfe GMC Buick, which came to $45,000 all-in. The Sienna at Koch had fewer kilometres and was red instead of white, so I ultimately chose it for $47,900. That said, my experience purchasing the vehicle felt very transactional and not particularly welcoming. I asked whether I could receive some dealership swag or a walkthrough of the vehicle’s features, and neither was offered. Prior to financing, I was also left sitting in the office for approximately 40 minutes without any check-ins or even being asked if I wanted water or coffee. After the purchase, I discovered the Sienna was missing features that were included at the other dealership, such as remote start. When I asked about having this added, I was quoted $900. I then inquired whether anything could be done as a goodwill gesture to improve my overall experience, but nothing was offered. Most recently, I noticed the PPF film peeling on one of the door handles. I asked whether this could be replaced, as it is a relatively minor and inexpensive fix (approximately $40–$80), but this was also declined. Overall, the experience felt cold and unaccommodating, which was disappointing given the significant investment. I hope the dealership can reflect on opportunities to make the purchasing experience more customer-focused in the future. Nicole Less
