Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
They were super helpful! My car basically broke down once I got to their lot and they took it in right away and made sure I had rides home, arranged me a rental car, and even delivered my car to my ho… MoreThey were super helpful! My car basically broke down once I got to their lot and they took it in right away and made sure I had rides home, arranged me a rental car, and even delivered my car to my house for me so I didn’t have to drive it. Great service! Less
It was good and fast! Wr had our purchase within 24 hours. The vehicle was detailed with a full tank of gas, we were happy..
They completed the job quickly - but did not do a complimentary wash as stated on the Website . For as much as I paid for the repair job - a quick wash would of added the 5th star ! Nice people at s… MoreThey completed the job quickly - but did not do a complimentary wash as stated on the Website . For as much as I paid for the repair job - a quick wash would of added the 5th star ! Nice people at service department - east to talk with . Updates were given . I love my Ford! Less
Koch Ford makes me feel like family when I’m there. They’re always looking out for my best needs and I feel like they really care about What is important to me and what I look for in my vehicles
