Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,399 reviews
Super polite people, fantastic service and committed to keeping schedule.
Always on point with my service also the attitude of the staff is very pleasant. Always look forward to going there.
We are in the market for a new car and decided to stop in to see what was on the lot on Saturday after hours and if there was anything of interest we would have returned. My husband, myself and my kid… MoreWe are in the market for a new car and decided to stop in to see what was on the lot on Saturday after hours and if there was anything of interest we would have returned. My husband, myself and my kids proceeded to start walking around the lot only to be told over a loud speaker to leave the lot immediately by a security. Guess Koch Ford doesn't want to sell cars when a security guard bullies you off the lot. Not as if we were trying doors and letting out kids run wild. I'll go look somewhere else. Less
Service was prompt and courteous with smooth drop off and pickup process.
They were super helpful! My car basically broke down once I got to their lot and they took it in right away and made sure I had rides home, arranged me a rental car, and even delivered my car to my ho… MoreThey were super helpful! My car basically broke down once I got to their lot and they took it in right away and made sure I had rides home, arranged me a rental car, and even delivered my car to my house for me so I didn’t have to drive it. Great service! Less
