Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Service department was great.
I needed a part fixed because of a recall. Receptionists were very helpful and friendly. However, the guys forgot to write down the part number so I needed to go in again. I was originally told it wou… MoreI needed a part fixed because of a recall. Receptionists were very helpful and friendly. However, the guys forgot to write down the part number so I needed to go in again. I was originally told it would take five minutes but then they told me they had actually installed the wrong part and it would take an hour. Definitely inconvenient and they weren't upfront with their mistake right away Less
Koch provided me with family like treatment - felt very satisfied leaving the dealership in my new Lincoln . Special thanks to Pierre & Tyler for top notch service, keep it up guys!
My experience with Danielle right from the day I called to make a reservation for an oil change till the day of was such a pleasant experience
I brought my car in after it broke down close to the dealership, I was very happy with the experience there. They even provided me with a rental under warranty which I was not expecting. Very friendly… MoreI brought my car in after it broke down close to the dealership, I was very happy with the experience there. They even provided me with a rental under warranty which I was not expecting. Very friendly staff, and good communication during the whole experience Less
