Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Very good service. On or before suggested time. It was a half hour earlier then expected. Very happy with service.
Service dept is exceptional! I’m a new Ford customer after several years of awful service at GoNissan south and my mind was blown! The level of detail right down to driving my completed car to the fr… MoreService dept is exceptional! I’m a new Ford customer after several years of awful service at GoNissan south and my mind was blown! The level of detail right down to driving my completed car to the front door was amazing. You put Nissan to shame! Less
Andres and his manager showed lots of patience getting me my vehicle even though it took over a month to get everything completed with my work schedule. Had the same level of service after they knew t… MoreAndres and his manager showed lots of patience getting me my vehicle even though it took over a month to get everything completed with my work schedule. Had the same level of service after they knew the deal was done and came back for the 3m and ceramic coating on my schedule. Provided a rental for the day and filled the trucks tank for the 2nd time. Less
Excellent service department, wouldn’t go anywhere else.
Service was friendly and informative
