Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Ever since I bought my first vehicle at koch back in the 80's they have always treated me fair, they are top notch.
They just tell you the car sold，and lots car still there for a long time. Liar dealer. Also they market up the most in Alberta. Bully place.
Lots of cars and trucks. Wow
Had an issue that was just outside of warranty. Got the opportunity to work with the service advisor, Angelena, and the service manager, Blair, and both were fantastic to deal with. Got the service or… MoreHad an issue that was just outside of warranty. Got the opportunity to work with the service advisor, Angelena, and the service manager, Blair, and both were fantastic to deal with. Got the service order price reduced to roughly the cost of parts (~70% overall cost reduction). Was set up with a loaner vehicle for a couple days. Overall, incredible service and customer support. Great justification on why I went which a family owned business like Koch. Highly recommend Less
First service visit on our new Navigator and it was terrible. Great service on a beautiful vehicle. Very very happy with Koch.
Katelynn always makes sure the service is fantastic. I would not hesitate to recommend Koch to friends or family
