Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Bring in my 2012 Focus to get transmission control module replaced. Waited a little bit but great work keep me posted! Thank you guys for the ride as well!
Excellent service. The service center was able to fit my vehicle in on short notice. Paula was very helpful in trying accommodate the quick vehicle service and inform me of the progress on the vehicle… MoreExcellent service. The service center was able to fit my vehicle in on short notice. Paula was very helpful in trying accommodate the quick vehicle service and inform me of the progress on the vehicle. Thanks Less
Had a great experience. They were very accommodating to my turn around and requests. No pushy sales pitches. Very relaxed and of course exciting experience.
We were from out of town and need a problem solved. They looked after us right away diagnosed the problem and offered solutions. Thanks Koch ford Lincoln for your very friendly service.
Very professional and respectful
The single worst experience I have ever had at a dealership in my life. My introduction to Koch Ford Lincoln started with the person laughing at me when I told them that I had pulled the door handle… MoreThe single worst experience I have ever had at a dealership in my life. My introduction to Koch Ford Lincoln started with the person laughing at me when I told them that I had pulled the door handle off my SUV. I was asked if I had turned into the hulk. Very unprofessional. I was then booked in for an appointment to have the handle replaced but no one bothered to see if they had the part in stock so the work wasn’t completed that day. The second day I came they didn’t order all the parts they needed to complete the work and said that they could just glue it back together for me. If I wanted my vehicle glued back together I would not have come to a dealer ship. Finally on the third trip the work was completed. They quoted me 1 hour work time and it took 1.5 hours. Over the three trips it took 3 hours to have the work done. After I got my vehicle back they had left the old dirty parts on my car seat with nothing under them so I got to clean up the mess. They did reduce the cost of the labor slightly because they felt bad about how many trips I had to make but the damage was done. I was going to write this off and not do a review about this but Koch started texting asking me to. Less
