Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Connie D in service was fantastic to deal with. A real pleasure. She was very friendly, polite, and professional. She addressed all my concerns and got my truck in to service and fixed immediately.… MoreConnie D in service was fantastic to deal with. A real pleasure. She was very friendly, polite, and professional. She addressed all my concerns and got my truck in to service and fixed immediately. My warranty expired last month and it still did not cost me anything. Thank you so much Connie D and Koch Ford. Less
My first time to Koch Ford as I’m a new Ford owner. I was please with the service advisors and only left one star off due to the complexity of the software update and extenuated time. Likely a Ford is… MoreMy first time to Koch Ford as I’m a new Ford owner. I was please with the service advisors and only left one star off due to the complexity of the software update and extenuated time. Likely a Ford issue but room for improvement. Less
