Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
My service advisor Paula is awesome Excellent service and all the staff are good that work there
Sales team was AMAZING! No qualms or problems there at all. However, there is a severe issue in that the driver door was not checked by the dealership team for proper fit and finish. This has caused p… MoreSales team was AMAZING! No qualms or problems there at all. However, there is a severe issue in that the driver door was not checked by the dealership team for proper fit and finish. This has caused problems with the car alarm going off randomly, the keyless entry not working, and the automatic running boards randomly deploying or not going back in when driving. Now I have to take it in to another dealer (which is closer) for service and in addition to the above annoyances, I have to spend my time and energy getting a brand new vehicle repaired. This unfortunately killed an otherwise great experience. After sharing this story, sounds like I am not the only one who has been sold a car from Koch that didn’t properly get tested before sale. Less
Very great people to work with. They worked closely with me to make my deal work for both of us. Kept in close contact and kept me updated on anything that needed looking at to ensure we can close the… MoreVery great people to work with. They worked closely with me to make my deal work for both of us. Kept in close contact and kept me updated on anything that needed looking at to ensure we can close the deal. Makes me very happy to get the best deal possible that no other place would even look at my application. Less
Dealt with Tyler for the purchase of my truck don’t have a single complaint, great service. Only guy I’ll be buying vehicles from. When the truck showed up it had a very slight bit of damage on the tr… MoreDealt with Tyler for the purchase of my truck don’t have a single complaint, great service. Only guy I’ll be buying vehicles from. When the truck showed up it had a very slight bit of damage on the trim, Blair from service called me the next day after I had informed Tyler of the damage and it was dealt with in a very timely matter and very easy for me. Koch is the best Less
