Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Great service. Not too pushy and very knowledgeable. We will be going back to Tyler at Koch for our next purchase
Was in a bind time wish. Went to a major chain to swap out tires. Easy, right? Mistake on my part. Gave my head a shake regarding the summer tire swap. Went to a Ford dealer. Result? They have a custo… MoreWas in a bind time wish. Went to a major chain to swap out tires. Easy, right? Mistake on my part. Gave my head a shake regarding the summer tire swap. Went to a Ford dealer. Result? They have a customer for life. They were incredibly pleasant and helpful. Shout out to Angeline and Connie. Professional throughout. Here's the kicker. Their quote, which was accurate to the penny, was way cheaper than the "chain". Thanks Koch. Less
There was a faint smell of burnt oil so I took it here, alot of money later it smells stronger then before. The service people were top notch, crummy that the first thing they found and fixed was… MoreThere was a faint smell of burnt oil so I took it here, alot of money later it smells stronger then before. The service people were top notch, crummy that the first thing they found and fixed was not the root problem. Update: The people at Koch Ford reached out to me and made the situation right in my mind. Confidence in a dealership is hard to get these days, but this dealership is doing everything right to gain mine. from 3 stars to 5. Less
The staff and service is excellent!
