Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
The Koch service department went above and beyond to address an issue with our squeaky brakes. Blair, the service manager, was very understanding and provided a fare assessment of the issues and cost… MoreThe Koch service department went above and beyond to address an issue with our squeaky brakes. Blair, the service manager, was very understanding and provided a fare assessment of the issues and cost for the work. We have been customers of Koch since 1999. Over the last 23 years we have built a trusting relationship and have never felt like “just a number” which is so common with service organizations today. Kudos to Koch Service! Less
My experience with korch ford lincoln has been an amazing one, thanks to the manager Blair with his amazing team. Their exceptional customer service was brought to bear on a recent emergency I had wit… MoreMy experience with korch ford lincoln has been an amazing one, thanks to the manager Blair with his amazing team. Their exceptional customer service was brought to bear on a recent emergency I had with my ford explorer that left me with a punctured fuel tank. The customer service skills and pragmatic approach that went into resolving that situation for me was exceptional. Thanks to the manager Blair, Natasha and the entire korch ford lincoln service team. I recommend you guys any day anytime. Less
