Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Fantastic customer service mixed without sound car knowledge and a knack for offering solutions to customers problems. Shout out to Andre, Angelina, Dana, and the gentleman who attended to me at the L… MoreFantastic customer service mixed without sound car knowledge and a knack for offering solutions to customers problems. Shout out to Andre, Angelina, Dana, and the gentleman who attended to me at the Lincoln booth. I’m ditching Kentwood Ford and Waterloo Ford abs driving 30 minutes out of my way to Koch Ford Lincoln from now on. Keep it up guys! Cheers. Less
Had my 2012 F150 in for Differential repairs. Tech was very helpful and the service advisor was always quick to reply to any questions.
Koch have been my vehicle provider for over 20 years and some have retired but service is still TOP notch!!
Paula and Angela in the Service department provide excellent customer service. Their professionalism and timely updates are always welcome.
