Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Danielle and Jane were friendly and efficient. Absolutely amazing service.
My family and I have been with Koch Ford Lincoln for many years and it’s been some of the most pleasant customer service experiences we’ve ever received. Especially for Blair and Mitch from the servic… MoreMy family and I have been with Koch Ford Lincoln for many years and it’s been some of the most pleasant customer service experiences we’ve ever received. Especially for Blair and Mitch from the service department who I have spoken to personally, they have always been so helpful and communicative and I greatly appreciate it. Along with that, they provide excellent services and we always receive our car back in tiptop conditions. I would definitely recommend! Less
Very professional staff, willing to help and find the best solution for you.
Had an excellent buying experience. Love the 2022 F450. Monica is a real pro and made the drive from British Columbia well worth it. The price I was quoted was actually the price I paid! Other deale… MoreHad an excellent buying experience. Love the 2022 F450. Monica is a real pro and made the drive from British Columbia well worth it. The price I was quoted was actually the price I paid! Other dealers could learn a lot from Koch Ford. Less
