Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
The service at Koch Lincoln has been outstanding each time I bring my Lincoln in for a service. Paula and Jane have gone out of their way to make sure I am well looked after. They have always been so… MoreThe service at Koch Lincoln has been outstanding each time I bring my Lincoln in for a service. Paula and Jane have gone out of their way to make sure I am well looked after. They have always been so friendly and welcoming which really gives me the confidence and trust in the Koch Service Department. Thank you! I would definitely recommend you take your car there for servicing! Less
Excellent service
I had a very great experience with the Koch dealership. Big shout out to Brennan, Tyler and Leanne for helping me with everything, thank you!!
Best Ford service department in the city, other dealerships in town could learn a thing or two on how to set up a service department and the type of customer service that should be provided. Danielle… MoreBest Ford service department in the city, other dealerships in town could learn a thing or two on how to set up a service department and the type of customer service that should be provided. Danielle was great and provided daily updates. Less
The folks at Koch were very friendly and accommodating. I got the vehicle I wanted for the price I wanted so I’m happy!
