Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Great people to deal with. All vehicle repairs were done correctly and in a timely manner. Also provided Uber rides to and from Dealership. Definitely will be retuning for my vehicle needs.
Always had excellent service at Koch Ford Lincoln!!
Service is good and people are friendly. However they have a text message system for confirmation of appointments and its a US based number so I got charged from my cell provider for using it.
It’s definitely a pleasant surprise when a dealership goes over and beyond, Lucas was accommodating wasn’t pushy as I’ve found other dealerships are. I definitely will buy again from Koch
