Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Terence is a magician! Great guy, easy to talk to. That man will go above and beyond for you. Just have patience and everything will fall into place. Thanks again brother
Friendly, honest and understanding staff. Changed my whole perspective of purchasing a new vehicle in a good way. Thanks to Lucas and Brennan for the professional and kind service.
I called them up Tuesday to get a washer nozzle for my passenger side and they had one in stock, very polite and helpful! So I fixed my passenger side now my driver's is starting to go, so I calle… MoreI called them up Tuesday to get a washer nozzle for my passenger side and they had one in stock, very polite and helpful! So I fixed my passenger side now my driver's is starting to go, so I called them today and asked if they had any, Mike told me they just sold out, and I asked when they would be getting more in and ask if he could put one away for me and call me when it gets in, and he was super polite and helpful! I'm so grateful for them and how helpful they are Less
The Team at Koch always delivers on top notch service, special thanks to Paula Bowman for always taking care of me
Extremely happy with the service on my 2019 F-150 King Ranch, definitely recommend Koch to look after your Ford service work. Paula was absolutely the best to work with. Thanks Koch, really apprecia… MoreExtremely happy with the service on my 2019 F-150 King Ranch, definitely recommend Koch to look after your Ford service work. Paula was absolutely the best to work with. Thanks Koch, really appreciate it, you've most certainly restored my faith in Ford!! Less
