Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Service was great. Our vehicle went in for service / oil change and no issues. Vehicle returned clean and working perfect. :) Highly recommend Koch Ford for all vehicle needs. :)
Since I’ve purchased my new truck with Koch Ford I’ve had exceptional customer service. The team at Koch Ford are very friendly and helpful and they follow through with their promises, I am very happ… MoreSince I’ve purchased my new truck with Koch Ford I’ve had exceptional customer service. The team at Koch Ford are very friendly and helpful and they follow through with their promises, I am very happy with the service provided by Koch Ford and I look forward doing business with them in the future. Less
Always great service and friendly atmosphere
Recently had my truck serviced at Koch. Some was warranty work, some regular maintenance. The customer service has always been excellent in terms of scheduling the appointment and receiving regular up… MoreRecently had my truck serviced at Koch. Some was warranty work, some regular maintenance. The customer service has always been excellent in terms of scheduling the appointment and receiving regular updates on the service. I’ve always felt the Koch service department has been direct and honest regarding the work required and that they aren’t trying to tack on needless costs. When I consider my next vehicle purchase they will be my first stop. Less
