Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Helped my 18 year old kid make it to work, and went way Over the top service; from a communication perspective, everybody was very friendly....didn’t feel like I was given anything other than good a… MoreHelped my 18 year old kid make it to work, and went way Over the top service; from a communication perspective, everybody was very friendly....didn’t feel like I was given anything other than good advice! Super happy to have purchased a Lincoln, love the loaner program, they even washed the outside and inside of my car cleaner than it has been all year LOL! I tell everybody and anybody I can but my experience and will buy ALL my vehicles from the Koch boys period! Less
I rarely write a review on any establishment and I think it is worth to write about how GREAT and ACCOMODATING this delearship is. I had a problem with my mustang and luckily I was near Koch Ford Serv… MoreI rarely write a review on any establishment and I think it is worth to write about how GREAT and ACCOMODATING this delearship is. I had a problem with my mustang and luckily I was near Koch Ford Service, the service representative is so friendly! Like GENUINELY friendly. They give you all the information that you need to know regarding your car DANIELLE, shout out to you and your whole team. Thank you so much, keep up the good.job! See you again guys for my next service, definitely the only place ill go to from now on. Less
I don't generally leave reviews but must comment on the outstanding service we've received from Mitchell Kolesnikoff and the entire Koch Service Department. Our parts, accessories, and servic… MoreI don't generally leave reviews but must comment on the outstanding service we've received from Mitchell Kolesnikoff and the entire Koch Service Department. Our parts, accessories, and service experience has been wonderful and the obvious care for customers is very reassuring. Wish there was a 6 Star rating! Less
Ups and downs through the process but ultimately left happy. We recently bought a 2016 F150 from Koch and they hand you their inspection sheet before your 1st test drive. Every single item on the ins… MoreUps and downs through the process but ultimately left happy. We recently bought a 2016 F150 from Koch and they hand you their inspection sheet before your 1st test drive. Every single item on the inspection was rated compliant. Although after looking over the truck there was a rear shock that was leaking and needed to be replaced. They covered the replacement cost for that shock as a condition of the sale. The engine fan was insanely loud. You couldn't hear anyone talking if you were standing outside the truck with the engine on and parked. No mention of it on the inspection, but it could have been missed as there was no check engine light. This was also covered by Koch as another condition of the sale, but it was a pain to get fixed. We picked the truck up after it was fixed, only to drive home and the problem was still there. They took it back, spent some more time on it and figured out the problem. After that 2nd fix for the fan issue we picked the truck up again and drove it for almost a week before a check engine light came on and the truck wanted to stall while idling. This now being the 3rd issue that came up it was the make or break moment for us. My wife wanted to return the truck completely and we find another truck at another dealership, while I wanted to keep the truck, but get it fixed. This is where Blair Martin, the Koch Service Manager, stepped in. He contacted me and was amazing to deal with. Not only did he empathize with our situation, but he took the time to answer any questions, explain everything in detail, go over the service history for this truck, commit to another complete inspection and provide us with some options. The check engine light was investigated and fixed at no cost to us. The Sirius radio was cutting out and they even replaced that for us. We were provided with a new inspection, a picture of the drive line fluid quality and were told we could come in while the truck was lifted to visibly go through the inspection results. This kind of commitment and openness to making a customer happy has won us over with Koch. We now have a great working truck, with quite a few new parts, and will also continue our servicing at this location for at least as long as Blair is the Service Manager. Less
UPDATE… we have received positive results from this review and more than happy to now upgrade from One Star to Four Stars. Thank you Koch Ford. Purchased our Van in July 2020. Circumstances prevail… MoreUPDATE… we have received positive results from this review and more than happy to now upgrade from One Star to Four Stars. Thank you Koch Ford. Purchased our Van in July 2020. Circumstances prevailed and we didn’t actually fly out to pick it up and drive back to Ontario until December 2020. Prior to possession and while it sat on the lot, we had 3M applied and passenger/driver window shades applied. One window shade has fallen off and the 3M is peeling at the hood edge. We have fixed the window shade but have found out the 3M install is not a warranty issue (by 3M). We have had the 3M installer look at and provide us with a quote but now cannot get the Fleet Manager to answer emails wherein we are requesting direction. Less
