Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
I have taken my Truck there and it came out less that the estimate. Great service.
"I am grateful for the email I received this morning informing me of a free battery inspection. With the cold weather we are to expect next week, this invitation to have my car looked at came jus… More"I am grateful for the email I received this morning informing me of a free battery inspection. With the cold weather we are to expect next week, this invitation to have my car looked at came just at the right time. As always, I'm very impressed with the service from Koch Ford' friendly staff. They are well versed in their products and services and Always go the extra mile to help me understand what is going on with my vehicle. I came in to have my battery checked, and found out about other services they offer and how I can save money then, and in future purchases. Being on a tight budget that was incredibly helpful and important. Thank you for a stress free experience. I'm looking forward to next weeks appointment. Keep the emails coming!" This is the message my mother had wanted me to extend to you guys after she came home from the dealership. After wasting hundreds of dollars, running around-being told one thing after another from a few local mechanic shops. The thought of having to deal with servicing the car for anything, really unnerved me. When she came home and told me she went to the dealership, it Really stressed me out. But after she told me why, and how everything went, I was stunned. Thank you, to the team at Koch Ford. I appreciate your professionalism and great customer care, I will be going to you guys for future purchases and servicing! Less
Great customer service and prices. Plus all the staff are super friendly.
