Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Got my truck at Koch and just had my first oil change. Great service!! Thanks Mitch in service and Erin in parts.
I had my Lincoln serviced here, and Eddie was my service advisor. His level of service is exactly what I expect from a luxury dealership, he was very polite and friendly, and I could tell he cares abo… MoreI had my Lincoln serviced here, and Eddie was my service advisor. His level of service is exactly what I expect from a luxury dealership, he was very polite and friendly, and I could tell he cares about his role. Less
Thanks Jeremy for reaching out to us after the events of Saturday afternoon. Much appreciated.
Amazing customer service. I bought my Ford at Freedom Ford and their service was horrendous. Huge Regret. Thank you Koch Ford for treating me so well. I didn't even buy my vehicle from you guys bu… MoreAmazing customer service. I bought my Ford at Freedom Ford and their service was horrendous. Huge Regret. Thank you Koch Ford for treating me so well. I didn't even buy my vehicle from you guys but you helped me so much. I can't thank you enough. Less
Great service
