Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Fiancée and I went in to look at a used Escape, it was the first one we looked at. Brad gave us a GREAT deal, Phil in finance is a wealth of information as well. I work at a different dealership and t… MoreFiancée and I went in to look at a used Escape, it was the first one we looked at. Brad gave us a GREAT deal, Phil in finance is a wealth of information as well. I work at a different dealership and these guys are doing it right. Thanks, Koch Ford! Less
Visited the Service department. Blair, the Service Manager, was very friendly and helpful. I'll be back for sure.
Professional and on time
Its was a very good experience at Koch. Shawn the parts manager along with his team provided an exceptional service. Definitely recommend this dealership.
I am all in praise for Koch Ford only and only because of this guy I met there, **LUCAS** you are simply the best guy I have ever met in a car dealership and in Canada (as it's only been 3 months… MoreI am all in praise for Koch Ford only and only because of this guy I met there, **LUCAS** you are simply the best guy I have ever met in a car dealership and in Canada (as it's only been 3 months I have been here😊). You are nice, informed, someone with great connection and a bloke who simply knows his thing. The impression and experience I will carry for Koch Ford is because of you only, and it will go a long distance and stay engraved in my memory as well as bring me back for a new vehicle in near future. All in all thanks for the exceptional service and I wish you all the very best for your future ahead. Stay blessed mate!!👍 Stay safe in these crazy times🍻 C u soon 😊 Less
Always good service. Bought 3 Lincolns so far.
