Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
Blair and Paula at Koch never disappoint. I've had issues with my Lincoln, but they always help fix them. Amazing service and very personable. I appreciate their dedication to customer satisfactio… MoreBlair and Paula at Koch never disappoint. I've had issues with my Lincoln, but they always help fix them. Amazing service and very personable. I appreciate their dedication to customer satisfaction. Less
Nikki and I moved here in August of 2018 to Edmonton from Medicine Hat. And for the last 3/yrs, I've been getting my truck serviced at Big M Ford. I couldn't decide where I wanted to get my tr… MoreNikki and I moved here in August of 2018 to Edmonton from Medicine Hat. And for the last 3/yrs, I've been getting my truck serviced at Big M Ford. I couldn't decide where I wanted to get my trucked serviced; since there are a lot Ford Dealership to choose from. So after going through websites and reading through review, Koch was the only one that I found that had the best selection of vehicles. I made the appointment with Jane, and I when I got there I dealt with Blair Martin. He was very professional and gave me a recommendation for my truck. He didn't try and sell me anything but something to think about. He listened to my concerned that I was having with my truck and looked into right away. Blair made sure they didn't go any further with the issues and made sure it was still covered under my extended warranty. And when He found it was covered and all I had to do was pay $100 deductible I was more than happy. He gave me a few options, cause they had to keep my truck all day and the next day. And if that didn't work he was going to re-book me in. Well if I didn't have to go anywhere I wouldn't even care but I had to attend a meeting with work the next day. Blair also said with my extended warranty I had a rental option, so I decided to go with that. Blair Martin went over and beyond and took care of everything. The only issue I had is when I picked up truck my seats was a little bit dirty with mud and my steering wheel covered with a little bit of oil on it. Less
Great people and a honest sales person. Breanna
