Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
The female associate I dealt with was very helpful unlike any dealership experience I've ever had before, very relaxed and her joking/sarcastic nature made me feel like I was hanging out with a fr… MoreThe female associate I dealt with was very helpful unlike any dealership experience I've ever had before, very relaxed and her joking/sarcastic nature made me feel like I was hanging out with a friend rather then about to sign my life away so to speak. Can't forget the sales manager either he even threw in a case of coffee cups! Guess whose saving a ton of time because they don't have to wash cups? This guy! Less
Good customer care
Had to bring my vehicle in for a recall so I asked them to complete a winter inspection and look into a noise I was hearing when turning. After an hour’s worth of shop fees on top of the winter inspec… MoreHad to bring my vehicle in for a recall so I asked them to complete a winter inspection and look into a noise I was hearing when turning. After an hour’s worth of shop fees on top of the winter inspection charge, they determined that both IWEs needed replacing, quoting me $1400 (I called around afterwards and was quoted $1000 at 3 different shops). After researching IWE failures for F150s and a quick 10 minute troubleshoot on my vehicle, I was able to determine that it was a split hose causing the failed tests that the shop conducted. Overall, their staff are friendly, their inspection report was very detailed and explained nicely, but I’m very happy I did my own research before bringing my vehicle back there. Pretty disappointed I paid ~$180 for an incorrect diagnosis for what will be a rather cheap repair, but happy I didn’t pay that additional $1400. I recommend doing a quick google search of their diagnosis before booking your appointment. Less
Erin Carson in the parts department was excellent to deal with. I would like to add another BIG KUDOS to Erin in parts as she spent the time to insure that we got our new accessories for the truck we… MoreErin Carson in the parts department was excellent to deal with. I would like to add another BIG KUDOS to Erin in parts as she spent the time to insure that we got our new accessories for the truck we ordered. Less
