Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
They was very helpful and very good customer service
Thank you to Frederico Maya, as well as the sales manager and finance manager, for the great service on the purchase of my 2018 Ford Escape!Thank you for making the deal go smoothly! I will recommend… MoreThank you to Frederico Maya, as well as the sales manager and finance manager, for the great service on the purchase of my 2018 Ford Escape!Thank you for making the deal go smoothly! I will recommend you to all my friends and family! Thanks again! Less
Very pleasant experience throughout the process, Federico not only found the car I wanted but also what I needed! Negotiations were fair and well focused. The transition to my new vehicle was amazingl… MoreVery pleasant experience throughout the process, Federico not only found the car I wanted but also what I needed! Negotiations were fair and well focused. The transition to my new vehicle was amazingly efficient and stress free. Federico and his team really exceeded my expectations and I'll be looking forward to visit him when the time to make another upgrade comes!! Less
We were very pleased with dedication and persistence in solving an unusual electrical problem to our complete satisfaction. Their actions prove that there's more to repairing todays vehicles than… MoreWe were very pleased with dedication and persistence in solving an unusual electrical problem to our complete satisfaction. Their actions prove that there's more to repairing todays vehicles than just plugging in the on board computer! Less
