Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Excellent service with a professional and personal touch. Thank You.
Our vehicle purchase experience at Koch Ford was a good experience. Enjoyed the customer service provided by our salesman Brian. He was very thorough in explaining all the features of this vehicle.… MoreOur vehicle purchase experience at Koch Ford was a good experience. Enjoyed the customer service provided by our salesman Brian. He was very thorough in explaining all the features of this vehicle. My wife and I are enjoying our new ride and thanks to the team at Koch Ford Lincoln, they made it enjoyable to go through this process. Less
Sorry people, they will try to sell your all types of extra protection when buying a used vehicle. Also try to sell you insurance for your loan, just say no to all of those things. Even the free oil c… MoreSorry people, they will try to sell your all types of extra protection when buying a used vehicle. Also try to sell you insurance for your loan, just say no to all of those things. Even the free oil change is not what it seems, just get the lowest price you can, and say no to everything else. Less
Excellent. Had water running out of my door in a weird spot. Blair acknowledged the concern and advised of the potential costs associated if not under warranty. That was the last thing I wanted to hea… MoreExcellent. Had water running out of my door in a weird spot. Blair acknowledged the concern and advised of the potential costs associated if not under warranty. That was the last thing I wanted to hear. My thought process was "I paid for an extended warranty and now all of a sudden the "conditions" come into play. In the end, it was not a warranty covered item and Blair explained it very fairly and professionally. The costs I was charge was VERY reasonable and that type of service and consideration goes a long way with me. Many times I have been taken for a ride by a gouging service provider and in the end it will cost them more in the end as I take my business elsewhere - you treat me fair and honest I'll keep coming back. Thank you KOCH Ford and Blair. Less
Fantastic experience - great working with the sales team on a deal that everyone was happy with.
