Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I bought a Ford Escape at Koch this year and am very happy with it. One of the options was I wanted was back ordered, but when it came in they contacted me to come in to have it installed (roof rails)… MoreI bought a Ford Escape at Koch this year and am very happy with it. One of the options was I wanted was back ordered, but when it came in they contacted me to come in to have it installed (roof rails). * Please note: it's best to have an appointment to have this work done! When I came for the appointment: Staff were friendly and helpful. Service was good. And the work was done exactly when the estimated it would be done. Thank you. Less
A pleasure to deal with, helpful and willing to help.
This place is amazing. I bought my vehicle from this dealership and they have treated me like family ever since. Recently i have done the tire changes through them and i have no complaints what so eve… MoreThis place is amazing. I bought my vehicle from this dealership and they have treated me like family ever since. Recently i have done the tire changes through them and i have no complaints what so ever for any thing. I would recommend this place to anyone anytime. The staff is super friendly and have the knowledge of what they are talking about be it finance department of parts and maintenance. Less
So helpful and friendly!
