Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I get all my repairs and general maintainence done at Koch. When I took my focus in for some body work after an accident, turnaround time was quicker than expected, and they did a bang up job. I drop… MoreI get all my repairs and general maintainence done at Koch. When I took my focus in for some body work after an accident, turnaround time was quicker than expected, and they did a bang up job. I drop off for regular oil changes and have had both Blair and Ashley for customer service reps in the past year or so, both of them were a delight. Highly recommend this place Less
I had a recall to be checked out on my Ford Fusion. The lady making the appointment was courteous, The appointment was quickly , the staff receiving me treated me with full respect & best of all… MoreI had a recall to be checked out on my Ford Fusion. The lady making the appointment was courteous, The appointment was quickly , the staff receiving me treated me with full respect & best of all -- my car was just fine. All's well that ends well!! Less
Always a great experience dealing with the highly trained and attentive individuals at Koch Ford. Their drive to ensure their customers satisfaction not only seems to be an organizational value but a… MoreAlways a great experience dealing with the highly trained and attentive individuals at Koch Ford. Their drive to ensure their customers satisfaction not only seems to be an organizational value but a personal value of each and every team member I had the pleasure to interact with. Its nice to be able to walk through the dealerships areas without the stereotypical overly oppressive sales team shadowing every step. Like wise with the service people. I have never been or felt pressured into non-essential service to any of my vehicles. The staff know us by name and ensure our satisfaction every time. My home has always been a Ford Home. Since I have started dealing with Koch Ford, its only Koch that we deal with now. Less
Koch Ford is an amazing business. Every time I go there I am treated with respect and dignity. All departments are very friendly. The body shop did an amazing job on my Edge. The new sales department… MoreKoch Ford is an amazing business. Every time I go there I am treated with respect and dignity. All departments are very friendly. The body shop did an amazing job on my Edge. The new sales department went above and beyond for me back in march when I tried to trade in my Edge for something smaller, and the service depart is very fast and friendly. I am not a fan of Ford vehicles, but I am happy to drive a Ford because I know if I have an issue, Koch will be willing to help me! Keep up the good work! Less
Staff listened to our needs and helped us find the right vehicle without pressuring us.
Great place excellent staff always leave there a satisfied customer
