Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
It was very good.
Great experience. No brutal sales pitch, no hassle, just a great truck at a good price.
I was well received and very well attended when I took my car to The maintenance
I recently purchased a 2014 Ford Explorer. My experience was excellent! After test driving a Ford Explorer I knew I wanted one, but I had a few specifications on color and options that were a "… MoreI recently purchased a 2014 Ford Explorer. My experience was excellent! After test driving a Ford Explorer I knew I wanted one, but I had a few specifications on color and options that were a "must" for me. Not only did Koch find exactly what I was looking for, but the price and customer service was outstanding! I'm super happy with my new vehicle and I would absolutely refer my friends to check into Koch as well. Less
I recently had my Escape detailed with them, the exterior was clean, but I was expecting the interior to be a lot cleaner, given that there were just mud and not stain. I tried cleaning the spots the… MoreI recently had my Escape detailed with them, the exterior was clean, but I was expecting the interior to be a lot cleaner, given that there were just mud and not stain. I tried cleaning the spots they missed and they came out easily.. I feel like it was rushed. Although the employees were very accommodating.. Less
