Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I have had very good service.
These guys are friendly and get all my services done fast....:-) unfortunately I paid $4000 to cover parts and labor for 5 yrs and the first defective part of $119... They won't cover... Moisture… MoreThese guys are friendly and get all my services done fast....:-) unfortunately I paid $4000 to cover parts and labor for 5 yrs and the first defective part of $119... They won't cover... Moisture and/or heat has caused insulator under the hood to fray and they guess it's rodents?! No bitemarks etc.. they don't know for sure but won't cover it... not even batteries for the key or remote lol...How cheap...Next time keep your money..Screw their valued customer plan Less
Always well taken care of at Koch! Great service, friendly employees, and I always appreciate that they take the time to discuss everything fully in a way I can understand. 10/10.
We found the staff at Koch Ford Lincoln very friendly, informative. The atmosphere was warm. It was a pleasure to deal with staff that were able to address our questions and any concerns we might ha… MoreWe found the staff at Koch Ford Lincoln very friendly, informative. The atmosphere was warm. It was a pleasure to deal with staff that were able to address our questions and any concerns we might have had. This is our first Lincoln, first push button vehicle, were given a crash course on how things work. Thank you to Chuck & Kelly Less
This place is so well run with friendly, helpful and proactive people that it stands out. It seems that everyone authentically likes working there. We have been coming here for a few years now and we… MoreThis place is so well run with friendly, helpful and proactive people that it stands out. It seems that everyone authentically likes working there. We have been coming here for a few years now and we have consistently good experiences. Less
Did not buy a truck here, but had a pretty good experience with salesman named Daniel. He was quick to address all my questions and concerns, and very resourceful when it came to sourcing the vehicle… MoreDid not buy a truck here, but had a pretty good experience with salesman named Daniel. He was quick to address all my questions and concerns, and very resourceful when it came to sourcing the vehicle for me, as they did not have the exact model on the lot. I purchased the vehicle in another shop because the other guys had the truck I wanted available immediately. Less
