Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
I have a new car! It was super simple to purchase a car at Koch Ford Lincoln. Bob Kondruk was extremely helpful and went out of his way to make sure that every detail was handled correctly. Took th… MoreI have a new car! It was super simple to purchase a car at Koch Ford Lincoln. Bob Kondruk was extremely helpful and went out of his way to make sure that every detail was handled correctly. Took the car off the lot and drove to Calgary and Banff. Wonderful ride! Less
It was my first time buying a new car. I've always acquired older/used vehicles and have done most of the maintenance on them myself. I'd drive them until it wasn't worth the effort to ke… MoreIt was my first time buying a new car. I've always acquired older/used vehicles and have done most of the maintenance on them myself. I'd drive them until it wasn't worth the effort to keep repairing them and moving on to the next one. I figured it was time for a change. Al and the team at Koch made this a very pleasant enjoyable experience. I would definitely recommend Koch to anyone in the market for a vehicle. Thanks! Less
I started looking for a used Truck in June 2014 for a company vehicle and though I'd swing by and take a look at their used lot. I had a few minutes to scope out the lot before being approached by… MoreI started looking for a used Truck in June 2014 for a company vehicle and though I'd swing by and take a look at their used lot. I had a few minutes to scope out the lot before being approached by Jim the manager. I described what I was looking for and while they didn't have it at that moment, he took a few minutes to give me some info on the various trim packages and some general questions I had. He also didn't try and push and sell me something I clearly wasn't looking for. Overall it was very pleasant and informative, and it came across both professional and honest, and far better than the sleazy salesman approach I got when I stopped at the Southside Ford Go Auto. I'll be buying here when I see a truck that matches what I want for my field vehicle. I just got that good an impression from the place. Less
Great Experience! Walked in and knew what I wanted, was introduced to Shelly Posey and the experience was unforgettable! Quick, easy and efficient! Best car ever! Thanks!
AMAZING EXPERIENCE This was by far the BEST experience we have ever had purchasing a vehicle! From the minute we walked in, we were treated like family! Totally comfortable, pressure free, enjoyable… MoreAMAZING EXPERIENCE This was by far the BEST experience we have ever had purchasing a vehicle! From the minute we walked in, we were treated like family! Totally comfortable, pressure free, enjoyable experience! We went into the dealership interested in a Ford Explorer. In the end, we test drove the Explorer, a Focus, and a F150! We ended up totally falling love with the truck and left with a beautiful new FX4!! We couldn't be happier with all the sales people and managers! We dealt with 2 different sales people, the sales manager as well as a finance manager- All were totally professional, yet treated us like family. They spoke completely honestly to us about everything, explained everything to their full potential, had utmost patience with us and NEVER pressured us into ANYTHING! We left with a beautiful vehicle that FITS our family and have the BEST service package you could EVER dream of having! I am being totally truthful when I say YOU WOULD BE SILLY TO GO ANYWHERE ELSE BUT KOSH FORD!!!! Even if I ever move out of town, I will come back to them! They are in our family for life now! My opinion is that little kids are one of the best gauges on whether an environment is safe/comfortable. They will shy away from anything they feel is scary or not safe. Our daughter was in Dax's (Sales Manager) arms by the time we picked up the truck and gave him a hug good-bye!! THAT MY FRIENDS IS A TRUE FAMILY EXPERIENCE! Less
Buying our first Ford was a great experience! It was a great experience to buy our very first car - a Deep Impact Blue Ford Escape SE 4WD - at Ford Koch! They were very friendly to us and they provid… MoreBuying our first Ford was a great experience! It was a great experience to buy our very first car - a Deep Impact Blue Ford Escape SE 4WD - at Ford Koch! They were very friendly to us and they provided all the information and details was needed to be able to find the car with the options what was fit our needs the best. The test drive with Chase was awesome, he really knows these cars! He showed all the functions / features in a very understandable, professional way. He also drove us to the registry office to have our license plate quickly. Jeremy was very kind to us too, I have not felt pressured what was very positive for me as I always need time to look after everything before I make any serious decision. He spent lots of time to try to help us with the decision and he was a good partner in a fair price negotiation. Shelley (via email and phone) and Rob took care of the finance part and paperwork, and however sometimes it's the longest and most boring part of the purchase Rob tried to make it interesting and he let me ask as much as I wanted about anything - and I asked a lot. :) At the end we've purchased the maintenance plan and the extended warranty too because it's important to us to be sure our car will last long in a good condition and we'll drive to many awesome places without a worry. Koch Ford not only worked great for the sale but looked after us from sale to delivery and after! Thank you very much guys!!! :) Overall our experience was very positive so I strongly recommend Koch Ford to everybody who is looking to buy / lease a new car! Less
